Professional Work Experience

June 2011 - current:
Employer: Sylvan Learning Center, McAllen, Texas
Position: Teacher
Responsibilities: Teaching & Inspiring Catch Up, Keep Up, and Get Ahead students
Program Certifications: Sylvan Math Essentials (Math K-8), Sylvan Advanced Math (Alg1&2, Geometry)
Supervisor: Susan Valverde

January 2010 - May 2011:
Employer: University of Texas-Pan American
Position: Supplemental Instruction Leader: MATH1334 Intermediate Algebra, MATH1440 College Algebra
Responsibilities: Lecture Note Taking, Study Skills, Session Planning, Test-Taking Strategies
Supervisor: Juan Ovalle
Learning Assistance Center
LEAC 100
Dept. 956-665-2588
Office. 956-665-2585
jovalle@utpa.edu

August 2010 - December 2010
Position: Scholarship - Teacher Assistant: CSCI1360 Introduction to Computing Concepts
Responsibilities: Grading, Program and Algorithm Troubleshooting, Student Liaison to Professor
Supervisor: Dr. Laura Grabowski, PhD.
Computer Science
ENGR 3295
Dept. 956-665-7228
Office. 956-665-2320
grabowskilm@utpa.edu

October 2004 - August 2009:
Employer: CEVA Logistics, McAllen, TX
Position: Global Customer Service Representative
Responsibilities: Multi-system shipment track & tracing, Report Creation and Maintenance, Import and Export shipment tracking, Milestone Compliance and Management, Quoting, Air/Ground Shipment Routing (domestic product), Four-Wall Warehousing and Logistics, Multi-line Phone Switchboard, Account Lead: Motorola, Pentair, Andrew Corporation
Awards & Recognitions: Employee of the Month June 2006
Supervisor: Simon Ruiz, Station Manager
5801 George McVay
McAllen, Texas 78504
956-205-7500
simon.ruiz@cevalogistics.com

2003-2004:
Employer: Sylvan Learning Center, McAllen, TX
Position: Front Desk Reception
Responsibilities: Inbound Sales Calls, Outbound Sales Follow-Up, Money Handling, Appointment Book Keeping for Parent-Director Conferences, Multi-line Phone System

2000-2002:
Employer: Sylvan Learning Center, Round Rock, TX
Position: Prescription Quality Review Manager / Lead Instructor / Diagnostician
Responsibilities: Instruction of the Following Sylvan Programs: Beginning Reading (PK-1), Academic Reading (2-8), Academic Writing, Study Skills, Beginning Math (1-8), Algebra I & II, and Homework Support; Individual Curriculum Writing and Review; Parent/Director Conference Prep; Achievement Recognition for Students; Diagnostic Testing and Review (All Levels); Instruction Materials Preparation
Awards & Recognitions: Teacher of the Month: November 2001

1999-2000:
Employer: Fuddruckers, McAllen, TX
Position: Guest Service Representative
Responsibilities: Customer Service, Food Handling, Money Handling

1997:
Employer: Edinburg Parks & Recreation - Boys & Girls Club, Edinburg, TX
Position: Arts & Crafts Instructor
Responsibilities: Curriculum Development, Lesson Planning, Arts & Crafts Instruction to Class Size: 4 - 30

Summer 1996:
Employer: Colors Clown Company, Rio Grande Valley, TX
Position: Children’s Entertainer
Responsibilities: Balloon Sculpting, Face Painting, Event Coordination for Party Size: 10-50, Singing, Dancing, Keeping Children Engaged and Happy, Minor Food Handling (Cake/Candy), Money Handling